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Cancellation Policy

Introduction

At Auguri, we understand that sometimes plans change, and you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for cancelling orders placed on our website, https://auguri.in/. By placing an order on our Site, you agree to be bound by this Cancellation Policy.

Order Cancellation

Eligibility for Cancellation:

  • Orders can only be cancelled before they have been shipped. Once an order has been shipped, it cannot be cancelled and must be processed as a return (please refer to our Return and Refund Policy for details).

Cancellation Process:

  1. Initiate a cancellation:
  • To cancel an order, please contact our customer service team as soon as possible at auguri.apparels@gmail.com Provide your order number and request the cancellation.
  1. Confirmation:
  • Our team will confirm if the order has been shipped. If the order has not yet been shipped, we will proceed with the cancellation and initiate a refund.
  1. Refund Process:
  • If your cancellation is approved, we will process the refund to your original method of payment. The refund processing time may vary depending on your payment provider’s policies.

Non-Cancellable Orders

  • Orders that have already been shipped cannot be cancelled. In such cases, you can follow our return process after receiving the order.

Changes to Orders

  • Modifying Orders:
    • If you wish to make changes to your order, such as changing the size, colour, or shipping address, please contact our customer service team as soon as possible at auguri.apparels@gmail.com We will do our best to accommodate your request, but changes can only be made before the order has been processed and shipped.

Refunds for Cancellations

Refund Eligibility:

  • Once your cancellation is confirmed, we will process the refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Partial Refunds:

  • If only part of your order is cancelled, a partial refund will be issued for the cancelled items.

Non-Refundable Items:

  • Certain items, such as gift cards and personalized products, may not be eligible for cancellation and refund. Please check the product description for specific details.

Contact Us

If you have any questions or need assistance with cancelling your order, please contact us:

Thank you for shopping with Auguri!